Policies

  • Cancellation Policy

    Made a mistake or changed your mind and want to cancel? We have your back! Before Shipment If the item hasn't been shipped, we may be able to contact the Supplier to cancel it. During Shipment We are unable to cancel the order during the shipment. After Shipment This means, you will need to wa...
  • Domestic Shipping Policies

    As of 04/01/2020 Due to COVID-19 and shipping limitations, we are not expediting orders. All are charged the basic USPS with tracking number per product. Free Shipping after $100 spent except for the occasional exceptions, which will be announced if or when it comes up. We choose the earliest de...
  • Exchange Policy

    Need to see if an exchange is an option for you? Contact us within 30 days of your arrival stamp date on the tracking info and we will see if you qualify! Contact Us Options: 1. Members Log into your account on our ipurgatory.com site My Orders Click "Contact Us" on the order you wish to discu...
  • International Shipping Policy

    As of April 1, 2020 Due to COVID and postal limitations, we have closed off mailing outside of the U.S. at this time. This is for the safety for everyone as well as receiving your packages in a timely manner. As of Black Friday Weekend 2020: We opened up to Canada until 01/03/2021 to determine i...
  • Private Policy Updated 04/01/20

                PRIVACY NOTICELast updated April 01, 2020Thank you for choosing to be part of our community at Ipurgatory, LLC ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privac...
  • Return Policy

    As of April 1, 2020: You have 30 days from the delivery time stamp on your tracking info to report a return or exchange of a purchased product by you, the customer. We will find a solution for you that best fits your situation. Contact Us Options: 1. Members Log into your account on our ipurga...
  • Temporary Canada Mail Service

    As of Black Friday Weekend 2020 We have temporarily activated the ability to send products to Canada as away to determine if we can continue doing this on a regular basis. Until 01/03/2020, Canada will receive a separate shipping invoice for now until we can determine the average cost it'll take...